Return & Quality Policy

Effective Date: May 10, 2025

At PetPicPortraits.com, every order is custom-made with care. Because each product is personalized and created just for you, we do not accept returns or exchanges. However, we stand by the quality of our products and will make things right if anything goes wrong.

PetPicPortraits.com is owned and operated by BiznMotion LLC. Our printing and shipping is fulfilled through our trusted partner, Gelato.

1. Custom Order Workflow & Approval

To ensure accuracy and satisfaction, all orders go through the following process:

You customize and submit your portrait order
We generate two sample versions based on your photo and preferences
You receive a private review link to choose your favorite (watermarked) version
Once approved, the selected version is sent to Gelato for printing and shipping

📌 Orders do not go into production until you approve your artwork.

Once approved, all sales are final and cannot be changed, canceled, or refunded.

2. Quality Guarantee

If your product arrives damaged, defective, or incorrect, we will provide a free replacement.

Covered issues include:

Print quality errors not caused by low-resolution uploads
Physical damage in transit
Incorrect items or quantities

To file a claim, contact us within 30 days of delivery. You'll need:

A clear photo of the issue
Your order number
A brief description of the problem

3. Color & Print Variations

We use industry-standard equipment and processes to ensure consistency. However, slight variations in color, alignment, or cropping can occur due to:

Machine calibration
Paper type
Humidity and environment

These are considered normal and are not covered under our quality guarantee.

4. Lost Orders

If your order appears to be lost in transit, we'll gladly send a replacement at no charge.

To qualify:

The order must show no tracking updates or delivery confirmation
The delivery address must be correct and complete
You must contact us within 30 days of the estimated delivery date

We may verify the status with the shipping carrier before resending your order.

5. Orders Marked "Delivered" But Not Received

If tracking shows your order as "Delivered" but you did not receive it:

Please check your mailbox, porch, neighbors, or building reception
Contact the local post office or carrier directly

Unfortunately, if the carrier confirms delivery, we are unable to issue a refund or free replacement, as this is outside our control. However, we're happy to offer a discounted reprint if you'd like to reorder.

6. No Returns or Exchanges

Because our portraits are custom-made and approved by you before production, we do not accept returns or offer exchanges for:

Change of mind or buyer's remorse
Errors made during order submission
Personal taste preferences after approval

7. Contact Us

If you experience any issues, please reach out — we're here to help:

PetPicPortraits.com
c/o BiznMotion LLC
100 S Ashley Dr, Suite 600
Tampa, FL 33602

📧 Email: [email protected]
📞 Toll-Free: 888-897-5652