Frequently Asked Questions
How does Pet Pic Portraits work?
Browse our 34 art styles, upload your pet photo, and get an instant AI preview in seconds — right on the page. Love it? Add it to your cart, pick your print size, and check out. We enhance the image to print-ready resolution and ship it to your door.
How long does it take to get my portrait?
The AI preview is instant. After checkout, we enhance your image within 24 hours. Delivery times vary by product: unframed prints typically arrive in 7–10 business days, framed prints in 10–15 business days, and premium frames may take 2–3 weeks. Every piece is custom-printed to order. Digital downloads are delivered via email within 24 hours.
What print options are available?
Six premium formats: Fine Art Poster (from $39), Gallery Canvas (from $122), Acrylic Print (from $116), Matte Poster with Hanger (from $89), Premium Framed Poster (from $158), and Digital Download ($67). Sizes range from 18×24″ to 28×40″.
Can I request changes to my portrait?
You can regenerate your AI preview as many times as you like before ordering — just hit generate again. Once you checkout, the portrait you approved is what gets printed (enhanced to higher resolution).
What types of photos work best?
JPEG, PNG, or WEBP. Use a clear, well-lit photo where your pet's face is visible. Close-up or mid-body shots work best. Avoid blurry, dark, or heavily filtered images.
Do you offer digital-only versions?
Yes! The Digital Download package is $67 and includes high-resolution files optimized for printing, screens, and social sharing. You can also add the digital package to any physical print order for $37.
Can I send this as a gift?
Absolutely! At checkout, enter the recipient's shipping address. We'll ship directly to them.
Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon.
What if my print arrives damaged?
We'll replace it free of charge. Contact us within 30 days at [email protected] with a photo of the damage and your order number.